Refund Policy

Motoboy.ae takes customer satisfaction very seriously. In the case of problems with your order, please contact Motoboy.ae through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by Motoboy.ae, we will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

Payment Methods

• Customer can choose between different payment methods provided on the platforms, which are currently the following: Paypal , local debit cards, (currently in UAE), Visa Checkout and credit cards.
• MOTOBOY LLC reserves the right to provide other payment methods or to no longer offer certain payment methods.
• Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with MOTOBOY LLC.
• Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.
• Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.

Price and Payment

Once your order has been accepted, this represents an agreement between you the customer and the shop. The shop has sole responsibility for this order. Cash payments are made directly to the shop upon delivery to fulfill the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by Motoboy.ae as agent of the shop. Delivery charges are calculated per order and based on the policy of the individual shop. Any delivery charges or any other fees will be displayed clearly in your Order Summary.
Debit / Credit Cards:
Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:
The customer is liable to pay by cash upon delivery any extra charges the shop might charge as a result of the “Special Request” or the “General Request” placed by the customer.
You may cancel the order if the delivery time exceeded the shop delivery promise time; your paid amount will be refunded back to your account.
The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.
The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
The customer would be reimbursed by the shop in case the shop faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the shop own reimbursement policy).
Credit or Debit cards used in placing orders through the online payment gateway on Motoboy.ae website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.

Disclaimer

THE INFORMATION, CONTENT, PRODUCTS, SERVICES, AND MATERIALS AVAILABLE THROUGH THE SITE (WHETHER PROVIDED BY MOTOBOY.AE, YOU, OTHER USERS OR OTHER AFFILIATES/THIRD PARTIES), INCLUDING WITHOUT LIMITATION, FOOD/BEVERAGE ORDERS, SUBMISSIONS, TEXT, PHOTOS, GRAPHICS, AUDIO FILES, VIDEO, AND LINKS, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOTOBOY.AE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE

Responsibilities of the Member

During the use of the services of Motoboy.ae, the member accepts and undertakes:
The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.
The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of Motoboy.ae, all the files uploaded to Motoboy.ae and the personal information sent, and that in no way Motoboy.ae shall be held liable for these files, not to access any services provided in Motoboy.ae unauthorized and in any way other that the one identified by Motoboy.ae; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify Motoboy.ae for all material and moral losses in the event the member does not comply with the aforementioned articles, Motoboy.ae shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Kuwait and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of Motoboy.ae live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users,
All of the records or materials obtained by using the services of Motoboy.ae are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of Motoboy.ae.com for any commercial and advertising purposes without obtaining the consent of Motoboy.ae
Motoboy.ae may monitor all system at any time or continuously.
Motoboy.ae may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the site or services using a third-party’s account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of Talabat services; not to copy any content, including, but not limited to shop menu content and third-party reviews, for republication in print or online; not to create shop reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person’s use and enjoyment of the site or another entity’s use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or

not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our shop partners).
All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the website. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the website.
Credit or Debit cards used in placing orders through the online payment gateway on Motoboy.ae website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

Guidelines for Reviews

Reviews are approved based on the following criteria:

RELEVANCY

Reviewers must have had an experience with the shop firsthand.

ACCEPTABLE CONTENT

Motoboy.ae are not obligated to approve reviews on the site. A subset of the potential reasons for rejection are: Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.
Irrelevant or non indicative content. Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.
References to illegal activity or uncorrelated references towards society’s traditions and values.
Conflicts of interest: Competing shops are not allowed to post negative reviews. Violation of this might result in permanent removal from our website.
Allegations of health code violations.
Outdated and obsolete information

NOT ENDORSED

Reviews are not endorsed by Motoboy.ae, and do not represent the views of Motoboy.ae, our parent companies, our subsidiaries. Motoboy.ae does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site.

OWNED BY MOTOBOY.AE

Reviews are owned by Motoboy.ae exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. Motoboy.ae is under no obligation to pay the author or anyone else for their reviews.